The Challenge
Many businesses struggle with staffing, infrastructure, and costly overhead in order to provide incredible customer service to their clients. The expense involved with hiring well-trained call center agents has become even heftier due to recent changes in state law regarding sick pay.
The Solution
Outsource your customer care needs to a professional provider, like DiRAD Technologies, Inc.
Why Outsource Your Call Center
Lower costs & eliminate staffing issues
24/7 customer service at a fraction of the price
Easily handle overflow call volume
Increase business continuity
Fully staffed inbound and outbound call center
Live and automated communications via phone, SMS, email, webchat, & social media
Specially-trained agents for your specific use case
Virtual Assistant & Chatbot Technology that leverages AI
Custom designed Interactive Voice Response (IVR) services
Fulfillment Services & Data Entry
Local Customer Service and Support
