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Outsourced Customer Care
Implementing innovative business communication solutions & call center outsourcing for over 30 years.
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Let us manage your calls, while you manage your business.

The Challenge

Many businesses struggle with staffing, infrastructure, and costly overhead in order to provide incredible customer service to their clients. The expense involved with hiring well-trained call center agents has become even heftier due to recent changes in state law regarding sick pay.

The Solution

Outsource your customer care needs to a professional provider, like DiRAD Technologies, Inc. 

Why Outsource Your Call Center

Lower costs & eliminate staffing issues

24/7 customer service at a fraction of the price

Easily handle overflow call volume

Increase business continuity

 

Why Choose DiRAD

Fully staffed inbound and outbound call center

Live and automated communications via phone, SMS, email, webchat, & social media

Specially-trained agents for your specific use case

Plus We Offer

Virtual Assistant & Chatbot Technology that leverages AI 

Custom designed Interactive Voice Response (IVR) services

Fulfillment Services & Data Entry

Local Customer Service and Support
 

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Want to discuss your unique use case? Call to speak to an experienced member of our staff
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Past Projects
Check out some of our past projects. We've been a trusted outsource provider for over 30 years.
Past Projects
ADDRESS
9 Corporate Drive Clifton Park, NY 12065
CONNECT
Phone: 844-844-2989Email: info@dirad.com
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